FREQUENTLY ASKED QUESTIONS

> WHERE DO I START?

You are considered a "New Client" until you've completed a registration and intake. But that's super easy! Just click here "New client" or on the upper left tab, on home page, of CliftonFuller.com. Rigester first and after you register, you'll receive an email with a link to complete the questionnaire intake. It usually takes most new clients about 2-5 minutes to complete both.

You'll be asked if you're seeking Counseling (mental health, has diagnosis, covered by insurance) or Life Coaching (addressing self-goals or work related goals).

The email includes a temporary user-name and password. You can easily change either to be whatever you want. Your user name & password allow you to login to your secure client portal to schedule and have secure sessions.

Complete each intake question, electronically sign (type your name), and click 'save'. The system automatically moves to any remaining sections. Registration is HIPAA-compliant, secure, and intake information is confidential to Mr. Fuller. Lastly, add your credit card. Credit cards are not given to Mr. Fuller or our office staff, but info is entered into a HIPAA secure, encrypted site for payment of sessions.

> HOW DO I REGISTER FOR AN INITIAL SESSION?

Once your intake is complete, you'll then always log in as a "Current Client" (click on top left tab, on home page at CliftonFuller.com). View his calendar for available times and schedule for those sessions 24/7!

> AM I REQUIRED TO FILL OUT AN INTAKE?

Yes. Each person must complete their own, separate registration and intake before scheduling or seeking services.

> CAN I SCHEDULE MULTIPLE SESSIONS?

Yes, after the first session has been held. Committing to sessions indicates dedication to addressing issues and goals. Many clients schedule "dedicated" (recurring) appointments for specific weekly or bi-weekly appointments.

> DO YOU COORDINATE WITH OTHER PROFESSIONALS?

For Coaching, no, as it's not necessary. For counseling, if clients provide written authorizaton per HIPAA laws, Mr. Fuller can coordinate with medical or other professionals. Additional fees apply for special consultations or requsted reports and are only released to appropriate professionals per HIPAA laws.

> WHY IS ONLINE SCHEDULING IMPORTANT?

With HIPAA-compliant and secure online scheduling, current clients can schedule anytime, 24/7, even if our offices are closed. (24 hr. cancellation policy applies.)

Payment collected on day of session, via client's secure portalk with client CC on file.

Client invoices are available and stored in their secure client portal for years if need for insurance, health or tax purposes.

> HOW DO EXISTING CLIENTS SCHEDULE MORE SESSIONS?

Once a current client has had an initial session, visit the client portal and log-in with user-name and password to schedule single or recurring appointments. Or call our offices during office hours at 210-970-1511 to schedule.

> ARE NON-BUSINESS-HOUR APPOINTMENTS AVAILABLE?

Yes, but must be scheduled ahead of time with our office staff to see if Mr. Fuller has availability. Increased fees apply and a minimum 2-hr block is required.

> DO I RECEIVE APPOINTMENT REMINDERS?

Automated phone call, text, and email reminders are sent 48 hours before appointments. This gives clients 24 hours before their appointment deadline to log-in if reschedule is necessary (and to avoid late fee cancellation charges).

> CAN I CHANGE REMINDER METHODS?

Please call our offices (210-970-1511) as to reminder methods preferred.

> WHAT IS YOUR CANCELLATION POLICY?

We have a 24-hour cancellation policy. Full-fee is charged for late cancellations as they prevent other clients access to needed times.

> WHY ARE VIRTUAL, ONLINE, TELE-SESSIONS IMPORTANT?

Our offices utilitize virtual online technology through a HIPAA-compliant platform, unlike many other non-secure venues. This allows clients and Mr. Fuller ability to interact from virtually anywhere a solid internet connection is available.

Virtual sessions decrease travel time to/from appointments and prevent fighting heavy traffic. Appointments are easily made online 24/7, can be schedule while students are in school, within the comfort of a home or office, during lunch hours, while traveling for business or pleasure, or in evenings so appointments don't impact client schedules. Research has shown that virtual sessions are as successful as in-person sessions, while allowing people more flexibility and access to skilled professionals who previously weren't within travel distance or location for the client. Our system saves environmental resources in accordance with the Paperwork-reduction Act. Start your registration process here.

> FIRST VIRTUAL SESSION HELP?...

Contact our offices (210-970-1511) to request assistance during office hours. Clients need a computer or phone with camera and microphone for virtual sessions. Read about preparing for virtual session here.

> DO YOU ACCEPT INSURANCE?

We do not file insurance but provide an invoice for counseling clients after each session to file directly to their insurance carrier for reimbursement. Many of our clients use a phone app called 'Reimbursify' which they report is fast, easy and reimbursement received more quickly. Mr. Fuller is an out-of-network provider; most insurance covers his counseling due to his multiple licenses.

Contact your insurance carrier to obtain policies, to determine coverage and the requirements to file. If you need assistance regarding counseling codes used in our offices prior to contacting your insurance carrier, call us at 210-970-1511.

Click Here for more information regarding steps to submit client claims.

> PAYMENTS ACCEPTED

Major credit cards, HSA (Health Savings Accounts), and debit cards.

> SECURE EMAILS

We use HIPAA guidelines and do not have a public email. To protect client confidentiality, any emails from our offices to clients, invoices, or messaging is sent through our encrypted system via your secure log in portal. Only registered clients have access to the HIPAA-compliant encrypted email system we use.

If you are a provider's office and need to send records, have our client upload the records or requests to their patient portal for review. You can also mail records or requests to: Clifton Fuller, 12951 Huebner Rd, Ste 781455, San Antonio, TX 78230-9998 with note "Confidential".